Refund and returns policy
Thank you for shopping with Tribal Tokni! We strive to provide high-quality products that celebrate and empower tribal artisans. However, if you encounter any issues with your order, please review our Refund and Returns Policy below.
1. Eligibility for Returns
We accept returns only in the following cases:
- Damaged Products: If you receive a product that is damaged during shipping or defective upon arrival, please contact us within 10 days of delivery.
- Incorrect Product: If the product you receive does not match your order, you are eligible for a return.
Products must be returned in their original packaging, with all tags and labels attached. We reserve the right to refuse a return if these conditions are not met.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to us within 10 days of receiving the item at [Insert Contact Email] with your order number and a description of the issue. Please include photos if the item is damaged.
- Return Authorization: Once we review your request, we will provide instructions for returning the item.
- Shipping the Return: Please send the item back to us following our instructions. We recommend using a trackable shipping service to ensure we receive the returned item.
Note: The cost of return shipping is the responsibility of the customer unless the product was incorrect or damaged upon delivery.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed within 2-5 business days, and the amount will be credited to your original payment method.
4. Non-Returnable Items
Certain items may be marked as non-returnable, such as perishable goods or custom-made items. If applicable, this will be clearly stated on the product page.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: tribaltokniindia@gmail.com
Phone: +919009744144
Last Updated: 8/11/2024